Refund policy

We want you to love your OBEyewear. If you don't, you have 30 days from the day you receive your order to request a return.

How to return

Email us at obe@obeyewear.com with your order number and the item(s) you'd like to return. Once your return is approved, we'll email you a return shipping label along with the address and instructions for sending it back. Items sent back without first requesting a return can't be accepted.

Condition of returns

To be eligible for a full refund, items must be unworn, with lenses free from scratches or marks, and returned with all original packaging, including any case, pouch and box supplied. You're welcome to try your sunglasses on as you would in a shop. If an item is returned worn, damaged or incomplete, we may reduce the refund to reflect the loss in value.

Your right to cancel (UK and EU)

Under the Consumer Contracts Regulations 2013 (and equivalent EU rules), you also have a legal right to cancel your order within 14 days of receiving it, for any reason. This applies to all items, including those bought in a sale. Our 30-day policy is in addition to, and does not affect, this right.

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us at obe@obeyewear.com with your order number and photos, and we'll arrange a free return and a replacement or full refund. This does not affect your statutory rights under the Consumer Rights Act 2015.

Exchanges

The quickest way to get a different frame or colourway is to return the item you have and, once the return is approved, place a new order for the one you want.

Non-returnable items

Gift cards can't be returned or refunded.

Refunds

We'll email you once we've received and inspected your return. Approved refunds are made to your original payment method within 14 days of us receiving the item back. If you cancel within the 14-day legal period, we'll also refund the standard delivery cost of your original order. Please allow a few extra days for your bank or card provider to process the refund.

If you haven't received your refund 14 days after we've confirmed it, contact us at obe@obeyewear.com.